1. Reporting a Dispute:
• All disputes must be reported to BRAVO TRANSPORTATION LLC in writing (via email to support@bravotransportationllc.com or mail to 11457 Hannan Rd Romulus, Michigan 48174) within [Number, e.g., 7, 14, 30] days of the delivery date.
• The report must include:
• Your name and contact information
• The shipment tracking number
• A detailed description of the damage, loss, or issue
• Photographs or other evidence supporting your claim
• An estimate of the value of the damage or loss
• A copy of the original bill of lading or shipping documentation
2. Investigation:
• Upon receiving a dispute report, BRAVO TRANSPORTATION LLC will conduct a thorough investigation. This may involve contacting you for additional information, reviewing shipping records, and inspecting the damaged goods (if applicable).
• We reserve the right to inspect the damaged goods at the delivery location. Please retain all packaging materials until the investigation is complete.
3. Resolution:
• Following the investigation, BRAVO TRANSPORTATION LLC will determine the validity of the claim.
• If the claim is approved, resolution may involve one of the following:
• Repair: We may arrange for the repair of damaged goods.
• Replacement: We may replace the damaged goods with equivalent items.
• Reimbursement: We may reimburse you for the value of the damage or loss, up to the limits of our liability as defined in our Terms and Conditions. This will be based on the documented value of the item.
• If the claim is denied, BRAVO TRANSPORTATION LLC will provide a written explanation of the reasons for the denial.
4. Limitations:
• Our liability is limited as outlined in our Terms and Conditions.
• We are not responsible for pre-existing damage or for damage caused by improper packing by the customer.
• We are not liable for consequential damages (e.g., lost profits).
• Failure to report a dispute within the specified timeframe may result in denial of the claim.
• All resolutions are subject to the customer complying with all policy rules and requirements
5. Insurance Claims:
• If you have purchased additional insurance coverage, the claims process will be governed by the terms and conditions of the insurance policy. We will assist you in submitting the claim to the insurance provider.
6. Contact Us:
If you have any questions about this Shipping Dispute Resolution Policy, please contact us at:
BRAVO TRANSPORTATION LLC
11457 Hannan Rd Romulus, Michigan 48174
(313) 923-7456
support@bravotransportationllc.com